Job Description Deliver a truly luxury experience to our customers. Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car” Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service. Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience. Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers. Provide a value-add service that enhances the customer experience and builds our brand and service reputation. Capture, maintain and ensure quality of customer data. Identify and highlight any service-related issues, incidents or trends.