Job Description
Are you a confident, approachable and friendly person whos passionate about the leisure industry and building relationships with Customers? If so, we have a great opportunity for you to join the team.As a Sales and Aftersales Administrator, you will support a high-quality and exclusive customer care service. Working alongside the sales teams you will liaise with customers developing long lasting, fruitful relationships.What does the role involve?Help our customers with the administrative process before, during and after a vehicle purchase.Working closely with parts and service to manage ETA of accessories with vehicles being booked into the workshopsTaking part in miscellaneous dealership duties.Having administrative experience in a sales supporting role would bedesirableUpdating and maintaining the CRM systemCo-ordinating with and assisting the Sales Team.Co-ordinating with other members of the Operations team to ensure customers orders are fulfilled on time.Handling general queries from customers and suppliers.Performing market research to help populate CRM system.Aftersales support.Process and support the resolution of customer complaints.Administration support for the Training Department..Assist with other tasks as needed.What do you need to succeed:Youll have previous administration customer facing experience preferably in the Automotive/Machinery/Retail industryProcessing orders taken via telephone and email onto the sales system.Youll have the drive and passion to succeedYoull have a true passion for customer care, putting the customer at the heart of everything you doYoull be able to absorb information quickly and effectively communicate this with your peers and customersYoull be confident communicator who can engage and build relationships with customers quicklyAbility to interact with people in a positive and courteous mannerAptitude to follow processes and procedures accurately.Computer literacy and numerical skillsThe ability to prioritise and meet customer deadlinesExcellent organisational and communication skillsSelf-motivation, initiative, and a high level of energyJob Type: Full-timeMonday to Friday 8.30am to 5pm and alternative Saturdays with one day off in the week.
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