Job Vacancy: Customer Advisor – Contact Centre
Location: Office-based, Premium CCC Hillington / Darnley
Department: Customer Contact Centres / Customer Engagement
Salary: £22,000 basic, with an OTE of £30,000 per year
Hours: 40 hours per week on a rota basis covering Monday-Sunday.
About the Role
Join our dynamic team as a Customer Advisor, where you’ll play a key role in delivering an exceptional customer experience for Lookers. Working closely with our dealership sales and aftersales teams, you’ll drive bookings and appointments while upholding the brand's high standards.
Key Responsibilities
1. Book service, MOT, and maintenance appointments, with a focus on customer retention and upsell opportunities through inbound and outbound calls.
2. Respond promptly and professionally to all customer sales enquiries via phone, email, and live chat.
3. Meet and exceed customer service expectations by maintaining strong relationships with customers and adhering to all brand and manufacturer standards.
4. Utilise Lookers’ technologies to enhance efficiency and customer satisfaction.
Skills & Competencies
1. Excellent communication and interpersonal skills.
2. Strong teamwork and organisational abilities.
3. Ability to work in a fast-paced, target-driven environment.
4. Awareness of industry standards and data protection regulations.
Benefits
1. Competitive salary and potential earnings of up to £30,000 OTE which is uncapped.
2. Comprehensive training and opportunities for personal development within the contact centre and wider Lookers business.
3. A supportive and inclusive work culture focused on delivering excellence.
Ready to join our team and make a difference? Apply today to start your journey with Lookers!
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