What you will be doing
We are currently looking to recruit a well-motivated Site Services Specialist to deliver an exceptional customer service by offering a support in a print and mail room function, which is aligned to Ricoh`s Lines of Business and the Customers` requirements, for one of our prestigious clients based in Nottingham.
1. To deliver an efficient Print Room Service and Service Bar to the customer, to meet agreed SLA’s and customer satisfaction.
2. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
3. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
4. Carry out any reasonable request from the line manager to meet the business needs and client expectations.
5. To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
6. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
7. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have
8. IT literate
9. Team oriented pro-active, open minded team player
10. Print room / docuware experience
11. Good organisational skills with an attention to detail
12. Excellent communication skills, both verbal and in writing
13. Excellent customer service skills
14. Ability to demonstrate commitment and flexibility at all times
15. Multi-tasking skills and ability to work on a variety of items simultaneously
16. Good Time Management skills
17. To be professional and presentable in uniform at all times
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
18. working in line with role requirements
19. An
20. Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme
21. Opportunity to join a global company