Job summary We are looking for someone with good communication and computer skills; who works well in a team and is able to be flexible, working extra hours as and when required to cover for colleagues holidays and sickness. Any previous General Practice Document Management experience would be an advantage but full training will be given. You must have an understanding of the need for confidentiality and you must be calm under pressure. Duties include receiving, scanning and reviewing all clinical correspondence that comes into the Practice and coding appropriately, along with other administrative duties as required. Hours of work 10 hours per week plus cover for colleagues when required To apply please attach a CV with a covering letter Main duties of the job The post holder is required to - be responsible for dealing with all documents that come into the Practice, scanning, coding and forwarding to clinicians when appropriate. Working to a comprehensive protocol. attend, participate in and contribute to staff meetings. Implementing action from the meetings as appropriate identify and report problems and maintain appropriate records report any operational problems with equipment report any breakages or damage to the building or its contents comply with all computer systems for data security and protection, reporting any IT problems to the Practice Manager or Deputy Checking Practice email for messages received and action as necessary safe keeping of medical records and documents, scanning or filing notes manually or electronically as required Other administration duties as required About us We are a 5100 patient rural practice based in the traditional Cheshire village of Audlem. We have a current clinical team of 3 GP partners, 1 Salaried GP, 1 Nurse Practitioner, 1 Nurse Prescriber, and 1 Nurse Associate. We have embraced the ARRS scheme with a Social Prescriber, Physiotherapist, Pharmacist and Care Co-Ordinator working with an extended administration team to reduce the load on clinicians. We are a training practice and also host Keele University Medical Students. We are a friendly team and value all our staff and their well-being. We support and encourage personal and practice development to improve both the care we deliver and our working lives. We score highly on the national GP survey and having patients that are happy with the service we provide helps us all feel good about what we do. We have a monthly practice meeting and development session, regular protected clinical meetings and perhaps more importantly promote an equal, informal, and enjoyable working environment and shared lunchtimes in the staff room. We have excellent staff retention. Date posted 10 February 2025 Pay scheme Other Salary £12.90 an hour Contract Permanent Working pattern Part-time Reference number A2404-25-0000 Job locations 16 Cheshire Street Audlem Crewe CW3 0AH Job description Job responsibilities Responsible to - The Partners through the Practice Manager Personal Profile - The Post Holder should have: A Calm disposition and an ability to work well as a team member Good verbal communication skills Computer Skills Be adaptable to change Genuine interest in the aims of the practice Self motivated in Personal development A flexible approach to working extra hours to cover staff sickness and holidays JOB DESCRIPTION The post holder is required to: be responsible for dealing with all documents that come into the Practice, scanning, coding and forwarding to clinicians when appropriate attend, participate in and contribute to staff meetings. Implementing action from the meetings as appropriate identify and report problems and maintain appropriate records report any operational problems with equipment report any breakages or damage to the building or its contents comply with all computer systems for data security and protection, reporting any IT problems to the Practice Manager or Deputy Checking Practice email for messages received and action as necessary safe keeping of medical records and documents, scanning or filing notes manually or electronically as required Other administration duties as required Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. have regard for yourself and others be responsible for cleanliness and tidiness in your own work area and other parts of the building, paying particular attention to the Staff Room and waiting area. You are responsible with other members of staff for the cleanliness of the building contribute to ensuring premises safety and security Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and be accountable for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. The duties of the post remain under constant review; any changes will be fully discussed with the post holder prior to their implementation. Job description Job responsibilities Responsible to - The Partners through the Practice Manager Personal Profile - The Post Holder should have: A Calm disposition and an ability to work well as a team member Good verbal communication skills Computer Skills Be adaptable to change Genuine interest in the aims of the practice Self motivated in Personal development A flexible approach to working extra hours to cover staff sickness and holidays JOB DESCRIPTION The post holder is required to: be responsible for dealing with all documents that come into the Practice, scanning, coding and forwarding to clinicians when appropriate attend, participate in and contribute to staff meetings. Implementing action from the meetings as appropriate identify and report problems and maintain appropriate records report any operational problems with equipment report any breakages or damage to the building or its contents comply with all computer systems for data security and protection, reporting any IT problems to the Practice Manager or Deputy Checking Practice email for messages received and action as necessary safe keeping of medical records and documents, scanning or filing notes manually or electronically as required Other administration duties as required Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. have regard for yourself and others be responsible for cleanliness and tidiness in your own work area and other parts of the building, paying particular attention to the Staff Room and waiting area. You are responsible with other members of staff for the cleanliness of the building contribute to ensuring premises safety and security Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and be accountable for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. The duties of the post remain under constant review; any changes will be fully discussed with the post holder prior to their implementation. Person Specification Qualifications Essential No formal qualification Desirable Document Manager qualification or Medical terminology qualification Experience Essential Admin experience Desirable Experience working as a document manager Or experience of working in a GP practice using the EMIS clinical system Knowledge and skills Essential Good communication skills Need to be able to work in a team Need to be able to cover for colleagues when necessary Desirable Good IT skills Person Specification Qualifications Essential No formal qualification Desirable Document Manager qualification or Medical terminology qualification Experience Essential Admin experience Desirable Experience working as a document manager Or experience of working in a GP practice using the EMIS clinical system Knowledge and skills Essential Good communication skills Need to be able to work in a team Need to be able to cover for colleagues when necessary Desirable Good IT skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Audlem Medical Practice Address 16 Cheshire Street Audlem Crewe CW3 0AH Employer's website https://www.audlemmedicalpractice.nhs.uk/ (Opens in a new tab)