Main area: Administration
Grade: Hourly Contract Permanent: Minimum of 20 hours per week but likely to be between 20h-37.5h per week.
Hours: Part time - 20 hours per week (Monday to Fridays)
Job ref: PCN-6930564
Employer: Nottingham City General Practice Alliance
Employer type: General Practice
Site: Grange Farm Medical Centre
Town: Bilborough
Salary: £11.50 Per Hour
Salary period: Hourly
Closing: 04/02/2025 08:00
Job overview
The Role
We have an opportunity for an experienced Receptionist to join the NCGPA practice teams. For this role, we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.
Confidentiality
While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential.
Main duties of the job
Responsibilities
* Manage the reception desk ensuring surgeries run smoothly and efficiently
* Receive patients and visitors courteously and efficiently
* Answering the telephone, taking messages, and passing them on appropriately
* Processing appointment requests by telephone or in person
* Actioning any queries for repeat prescriptions in accordance with practice guidelines
* Provide point of contact for patients and act as a focal point of communication between patients, doctors, and other members of the Primary Health Care Teams
* Taking requests for home visits and ensuring they are recorded and processed
* Liaise with hospitals, primary health care teams, social services, etc.
* Opening and closing the practice as necessary, ensuring the reception, office, and consulting rooms are prepared for the morning session
* Photocopying, scanning, and shredding as required
* Maintaining confidentiality
* Having a thorough knowledge of all practice procedures and policies
* Working in accordance with written protocols
* Completing tasks allocated by managers or GPs
* Attending team training events as part of ongoing development and training
* Assisting in opening and distribution of post if needed
* Assisting in the filing away of medical records
* Providing cover to all practices as required by the federation
Working for our organisation
As a federation, we promote, support, and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities, and launching GP+ (part of the City Wide Services) the city's first ever evening and weekend GP service.
It's an exciting opportunity in our city; why not see if you have got what it takes to join us?
Detailed job description and main responsibilities
The role will cover all NCGPA practices and requires a minimum of 20 hours per week, with the potential to extend up to 37.5 hours per week, depending on service needs. All staff must demonstrate flexibility and share responsibility for providing cover when necessary, including for colleagues who may be absent due to holidays or illness. This flexibility is a mandatory requirement of the role.
Please see the attached job description and person specification for the main responsibilities for this role.
Disclosure and Barring Services
This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.
Person specification
Knowledge
* Knowledge of administrative management practices and procedures
Skills and Abilities
* Excellent communication and interpersonal skills
* Ability to communicate effectively both verbally and in writing with a range of different audiences
* Time management skills and ability to multi-task
Education
* Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)
* General level of education to A-Level standard or equivalent
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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