Employer: Lincolnshire Partnership NHS Foundation Trust
Employer type: NHS
Site: Countywide - to be confirmed at interview
Town: Lincoln
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 29/10/2024 23:59
CYP Administrator
NHS AfC: Band 3
Job overview
Lincolnshire Children & Young People (CYP) Services require a reliable, friendly, hardworking and enthusiastic administrator to join the Complex Needs Service. This is a full-time position with some office and remote working to support the Complex Needs Team which is countywide based with a central base in Sleaford. The role is to also provide cover to the Lincolnshire Secure Unit based at Sleaford and the Peer Support Service.
You should have proven administrative experience being a competent typist with a working knowledge of Microsoft Word, Excel, Outlook and Microsoft Teams. We are looking for someone with excellent organisational, communication and problem-solving skills which are necessary together with emotional intelligence and resilience due to the nature of the material you may be exposed to. Note-taking experience is also essential.
There will be a requirement to access and input data onto several clinical systems; therefore, it is essential you have an understanding of systems, show accuracy and have time management and attention to detail skills. This is an exciting new additional role to complement the small administration team. We will offer training and development opportunities for the successful applicant.
Main duties of the job
To undertake clerical/secretarial duties in support of clinical and non-clinical activity in the CYP Service ensuring administrative support is available to members of the team as appropriate. This will include but is not limited to:
* Inputting referrals/workflows and data onto clinical systems.
* Navigating and updating clinical systems and electronic databases.
* Gathering information.
* Organising training schedules.
* Organising and contacting young people and families by telephone or letter to offer an appointment if applicable.
* Typing letters and correspondence using audio/copy typing and word processing systems.
* Diary management.
* Help to assist with data monitoring using housekeeping reports - often in Excel.
* To provide individual administration support as required.
* To assist with coordinating meetings including the provision of note-taking, preparation and circulating supporting documentation.
* To provide reception support as required, including answering phones and greeting visitors.
* Liaising with internal and external providers.
* Maintaining the services' shared online workspace/website if required.
* Monitoring email inboxes and dealing with requests promptly.
* Ordering and managing invoices through the procurement system.
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high-quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.
Detailed job description and main responsibilities
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
* Early access to Psychological Therapies and Physiotherapy
* Competitive annual leave allowance
* Car leasing scheme
* Free eye tests
* Money saving options through our salary sacrifice scheme
* Discounts on major high street retailers and restaurants
Person specification
Qualifications
* NVQ 3 in Business Administration or equivalent qualification or relevant experience
* Good standard of general education including English
Experience
* Considerable experience in an office administration role
* Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
* Typing and formatting letters
* Data inputting and monitoring
* Outlook and diary management
* Extensive customer service experience
* Planning and scheduling events, meetings, diary appointments
* Petty Cash and Office finance
* Understand data reports
* Use of Clinical systems
* Minute Taking
* Experience of working in a medical or NHS setting.
* Experience of working in a mental health environment
* Familiar with Trust database systems preferably RIO
* Finance/Procurement systems
* Data cleansing
Skills
* Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times
* Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload.
* Good office skills being able to work under pressure and deadlines
* Microsoft Office packages including Word, Excel, Outlook and Publisher
* Typing to a high standard, including letter writing and formatting
* Good understanding of information governance and patient confidentiality
* Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately
* Petty Cash and office finance
* Minute taking and organising meeting paperwork
As an ethical recruiter, we will not pursue applications from red list countries as defined by the World Health Organisation. In order to pursue and apply for this role you must have the right to work in the UK.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
For further information, please contact Rachel Smith using the above telephone number.
#J-18808-Ljbffr