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Job Title: Head of SAP Service Transition & Project Management
Location: London / Glasgow
Department: Managed Services
Reports To: Director of Customer Success COE
Job Summary:
The Head of Managed Services for Service Transition and Project Management oversees multiple direct reports, focusing on leading SAP projects, planning, coordinating transitions, and supporting BAU support handovers. Responsibilities include commercial oversight, SOW preparation, presales support, and ensuring accurate project forecasting. The role requires managing multiple projects while minimizing operational disruptions and aligning with business goals.
Key Responsibilities:
* Transition Planning & Execution: Develop and implement transition plans, define scope, objectives, and ensure seamless service migration.
* Project Management: Use project methodologies to manage scope, schedules, budgets, risks, and escalations.
* Forecast Accuracy: Provide timely updates and analysis to support resource planning and forecasting.
* Commercial Management: Manage client contracts, pricing, renewals, and revenue recognition.
* Stakeholder & Client Management: Facilitate communication, manage expectations, and conduct stakeholder meetings.
* Risk & Compliance Management: Identify risks, ensure compliance with standards (ISO, ITIL, GDPR), and develop contingency plans.
* Service Operations & Handover: Ensure operational readiness, oversee knowledge transfer, and optimize processes post-transition.
Required Skills:
* Proven SAP project management experience, especially upgrades and infrastructure projects.
* Strong leadership and team management skills.
* Technical understanding of managed services, ITSM, and ITIL frameworks.
* Excellent communication, negotiation, and stakeholder management skills.
* Experience in IT service transition and large-scale IT transformations.
* Bachelor’s degree in IT, Business, or related field; certifications like PMP, PRINCE2, or ITIL preferred.
* Minimum 5 years in IT service transition or project management.
Benefits:
We offer flexible, comprehensive benefits including home-based work options, generous holiday allowance, 'Free Fridays', pension scheme, health insurance, and sustainability initiatives, supporting your well-being and work-life balance.
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