Responsibilities:
1. Engaging with operational managers to support the accurate collation of time & attendance of our Key Account Network field operational placemakers.
2. Ensuring escalation of any pending issues to Management within the SLA agreement.
3. Developing and maintaining good working relationships with internal customers.
4. Collating and data inputting information into relevant reporting systems to enable efficient recovery of cleans.
5. Accurate input of place makers' overtime, absence, and pay rates into the system.
6. Accurate linking of place makers to timesheets.
7. Providing query support for front line placemakers.
8. Accurate completion of all anomaly types before the payroll deadline.
9. Accurate processing of all requests from managers in relation to placemakers' time & attendance.
10. Maintaining and updating relevant trackers, forms, and reports.
11. Analysis of data relating to time & attendance.
12. Accurate & timely completion of mandatory notes within relevant systems.
13. Following up on requests for support.
14. Preparing documents and reports to send to internal teams and/or external customers daily.
15. Writing and editing company correspondence.
16. Coordinating and managing designated regions through all forms of communication.
17. Giving feedback on Operational Support efficiency and suggesting possible improvements.
18. Carrying out any other duties required by the business within the scope of the role.
19. Ensuring customer care principles are always practiced.
20. Adopting a flexible and proactive approach, responding to frequently changing work priorities.
21. Supporting and maintaining office Health and Safety rules.
22. Working closely with colleagues to ensure consistent application of personnel policies and procedures.
Person Specification:
* Customer-focused ethos with a “Can do and does” attitude.
* Team-focused with a caring and approachable attitude that encourages team collaboration and advice sharing.
* Thrives in a fast-paced work environment.
* Actively encourages teamwork.
* Passionate about quality and service delivery.
* Maintains effective work behavior in the face of setbacks or pressure.
* Solutions-oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
Well-organized, with the ability to multi-task, prioritize, and manage competing demands.
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