Operations Coordinator (22866) Colchester, England
Salary: GBP20000 - GBP25000 per annum
Job Title: Operations Coordinator
Salary & Benefits: Company NEST Pension
Location: Oakpark Security, The Knowledge Gateway, Unit B5 Parkside, Nesfield Road, Colchester, CO4 3ZL
Working Hours: Precise working hours are negotiable to support candidates with transport/childcare constraints.
The Role: We are looking to recruit an Operations Coordinator to support our Management team in the delivery of Manned Guarding and Mobile Services to our clients. This is a role designed to measurably improve service delivery to our customers.
Main Duties and Responsibilities:
1. Conduct daily reviews of the performance of our Patrol & Response teams using our TrackTik software.
2. Collate and distribute reports to customers as required, including the escalation of any issues from the previous night.
3. Management of Fleet vehicles within Oakpark Security, including coordinating repairs, booking servicing and tracking mileage.
4. Onboarding new customers in line with business processes.
5. Promote Vertas Group’s ‘Customer First’ ethos by proactive engagement with customers by email or telephone.
6. Rapid, comprehensive and documented resolution of any customer or staff queries/complaints/issues that may arise, or escalation to the appropriate line manager.
7. Liaise with customers to check and update information as necessary.
8. Participate in billing of Ad Hoc work undertaken on Mobile Services within Oakpark Security.
Technology Skill Level: (Full Training will be Provided)
Comfortable with the Microsoft Office suite. Full training on our Patrol Management system – TrackTik – will be provided during the induction period. Full training will also be provided on other systems such as Microsoft Dynamics and our TrakM8 fleet system.
Candidate Specification: We are looking for candidates who are organised, detail-orientated and able to manage documents effectively. No experience in the Security Industry is necessary. The role would suit candidates looking for a daytime role that can accommodate a school run at both ends of the day.
Job Types: Full-time, Part-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Expected hours: 30 per week
Benefits:
* Life insurance
* Private medical insurance
Work Location: Hybrid remote in Colchester, CO4 3ZL
Application Information:
Name: Please include your first and last name.
Email: Please provide your email address.
Phone: Please include your country code.
CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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