We are currently recruiting for a full-time (40 hours) Tenant Involvement and Engagement Officer. This role will drive delivery of Humbercare’s Tenant Involvement and Empowerment Strategy, including provision of a range of communication, involvement and engagement methods ensuring our tenants have the opportunity to be involved and have an influence on the delivery of our services.
The main responsibilities include:
Leading on the delivery of Humbercare’s vision for Tenant Involvement and Engagement;
Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard;
Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion;
Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups;
Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly;
Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
The ideal candidate will have:
Customer Service Qualification or a minimum of 2 years' working experience within the health and social care sector;
Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024;
Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs;
Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production;
Ability to consult, lead change and drive service and performance improvements;
Full UK driving licence and access to own transport.
Salary - £26,226.89 p.a. FTE
Benefits:
We offer:
An extensive specialised training programme including NVQ levels 2-5
An attractive pension scheme and annual leave entitlement
Membership to a private health scheme
An Employee Assistance Programme providing confidential counselling support and free legal and health advice
Essential travel expenses
Company sick pay following completion of 2 years' service
Succession planning within the organisation so employees have opportunity to progress
A family friendly environment
How to apply
You can apply online through our website by clicking on the Careers at Humbercare tab. Alternatively telephone us on 01482 586633 or email us at info @ humbercare.org.uk to request an application form or full job description.
Please note only completed application forms will be considered for the role.
Closing date for applications: 12:00pm on Friday 10th January 2025.
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