Job Description We offer flexible(hybrid) contracts, and since we are building a hub in our Staines office, this role requires commuting to the Staines office an average of two days a week. Be on the ground and a core part of building a new team in the UK,Staines. The role of the Manager, Technical Accelerator Consultants - Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. As part of the global customer success organization, this team will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. Manager, Technical Consultants Impact is accountable for managing a team of Technical Consultants that delivers specified accelerators. This requires the person to collaborate across business functions, customers, and partners, ensuring proper technical governance is followed to gain stakeholder support for the services offered. Read about Impact Accelerators & watch the videos below to learn more: https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html https://www.servicenow.com/legal/servicenow-impact.html What you get to do: Hire, coach, and lead a team of Senior and Associate level consultants to achieve the ServiceNow business goals and promote a high-performance culture. Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring Build and leverage strategic relationships with nearby higher education facilities to source future talent. For newly onboarded employees, execute in a player/coach style role by reviewing customer-facing deliverables focused on the solution delivery and be responsible for the quality of configured/developed solutions. Be responsible for managing execution of the technical delivery for a growing portfolio of accelerator offerings as appropriate to ensure a consistent delivery experience. Facilitates the team’s career and development plans in order to promote individual growth as well as developing talent for the overall ServiceNow ecosystem Holds the team accountable to execute using best practices and tools to deliver value to the Customer Provides strategic technical thinking, building, and executing a business plan to meet team objectives. Communicates and acts as the escalation point of contact to facilitate collaboration, decision making, and internal and customer alignment. Responsible for high customer satisfaction as reflected in Customer Survey scores. Promoting continuous improvement practices for accelerators and delivery/engagement materials. Develop and maintain strong working relationships with other teams such as Technical Accelerators Leadership, Global Operations, Product Success, Strategy & Portfolio Management, and Customer Success counterparts in other regions.