Team Leader
We have an exciting opportunity to join us as a Multi-Crime Team Leader at Victim Support Wiltshire, working 30 hours a week.
Do you want to make a difference every day?
Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Wiltshire Office location Home-based with extensive travel throughout Wiltshire and Swindon Full time/Part time Part time Hours per week 30 Work schedule Monday-Friday 9:30am-4pm Basic Salary £23,664 per annum (£29,580 FTE) Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 18/10/2024 Ref No 5811
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances & maternity payments
6. High Street, retail, holiday, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based, but will require extensive travel across Wiltshire and Swindon to attend in-person meetings and work from various community hubs.
As the Wiltshire Team Leader you will:
- Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff
- Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service
- Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of services
You will need:
10. An understanding of the Criminal justice system and the impact of crime on victims and witnesses
11. An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
12. A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
13. Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
14. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus
15. Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.