Zoomo is seeking a Field Service Technician in Edinburgh to maintain and repair light electric vehicles for business clients. Responsibilities include vehicle inspections, on-site repairs, record-keeping, and providing excellent customer service. Candidates should have experience with electric vehicles, strong mechanical skills, and a passion for sustainability. The role offers a competitive salary and benefits, contributing to greener urban transport solutions.
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
The Role
As a Senior Mobile Mechanic for Zoomo Scotland, you'll be a crucial part of our operations, ensuring our business clients' fleets of e-bikes, e-cargos, and mopeds are always in top condition, travelling across your designated territory to provide on-site maintenance and repairs to our valued B2B customers.
Your Responsibilities
1. Regular vehicle inspections and maintenance: Including preventative maintenance, diagnosing and repairing mechanical and electrical issues, and ensuring vehicle safety standards are met.
2. Providing on-site repairs: Efficiently and professionally diagnose and repair a wide range of mechanical and electrical problems, including tyre changes, brake adjustments, battery replacements, and more.
3. Maintaining accurate records: Keep detailed records of all service work performed, including parts used, labour hours, and customer interactions.
4. Excellent customer service: Build strong relationships with our clients, providing exceptional service and ensuring their satisfaction.
5. Proactive problem-solving: Identify and address potential issues before they impact our clients' operations.
6. Time management and organisation: Effectively manage your workload and travel schedule to ensure timely service delivery.
7. Continuous learning: Stay updated on the latest industry best practices and technologies related to electric vehicle maintenance.
Requirements
1. Proven experience as a mobile mechanic with a strong understanding of electric vehicle systems.
2. Excellent mechanical and diagnostic skills with the ability to troubleshoot and repair a variety of issues.
3. Strong customer service orientation with the ability to build rapport and maintain positive relationships.
4. Excellent time management and organisational skills with the ability to prioritise tasks and meet deadlines.
5. Proficient in basic computer skills for record-keeping and reporting.
6. Valid driver's license and a clean driving record.
7. A passion for sustainability and a desire to contribute to a greener future.
Benefits
1. Working with a switched-on team that strives to make the streets greener and serve the delivery rider.
2. Base Salary £32,000 - £33,500.
3. Global and country-specific benefits packages.
4. Team social club events.
5. Free e-bike or moped to commute on.
6. Annual learning and development allowance.
7. Wellbeing perks.
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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