At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdańsk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role
You will be a part of a multilingual team in Kraków, Poland. The team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products. The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients / customers and therefore fluent level (spoken & written) is essential.
We offer
* Extensive benefits package : Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
* Office perks : dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
* Open-minded and multinational environment,
* Opportunity to be part of a global organization focused on development,
* Professional development and clear career path,
* Training & development opportunities including language courses.
Responsibilities
* Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
* Perform and verify the implementation of web-based products with customers,
* Give guidance, support, and train customers on how to use the products,
* Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
* Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
* In progress case handling to meet business requirements.
Your profile :
* German & English language on at least C1 level,
* Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template / process,
* Experience working in a B2B environment,
* Strong communication, customer service, relationship management, and support skills,
* Online advertising or ad product experience,
* Being able to “read and understand” web programming languages (such as HTML) would be a plus,
* Understanding CMS platforms at UI level (Wordpress / Shopify / Wix / Joomla) or similar would be a plus,
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