The Endoscopy Booking Team provides an operational service for Mersey & West Lancashire Teaching Hospitals and other external Trusts. The Endoscopy Booking Team co-ordinates the admissions of patients to the Endoscopy Unit at St Helens and Whiston hospitals for day case procedures. The Endoscopy Booking Team provide an efficient, timely and patient focused service to the Trust to support a high standard of clinical care to the patients, to carry out clerical duties within the Departments in accordance with the relevant Mersey and West Lancashire Teaching Hospitals NHS Trust Policies and Procedures. The Endoscopy Booking Team; work over the Trust sites, covering receptions at St Helens and Whiston Hospitals, booking patients in and out for procedure appointments, rebooking where required and preparing clinics along with other admin duties. There is a central booking office located at St Helens at present. The role involves working evenings to 20.30 and weekends on a rotational basis. When booking urgent patients, ensuring wards, TCI prep, operational services, Endoscopy unit are aware of patient’s admissions. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, endoscopy, AGM’s etc.) Ensuring confidentiality is strictly maintained and complying with Data Protection Act. To initiate and send out partial booking letters to invite patients to telephone to agree an admission date. Once patient has telephoned the office discuss whether the dates offered are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patients. Ensure that all patients are offered choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Provide general advice and guidance to patients and relatives on admissions. Cancel and rearrange admissions as and when needed (via ward, consultants, patient’s e) Liaise with Team Leader and Directorate Managers over late cancellations and arrange any back-filling if appropriate. Telephone patients with details of cancellations/admissions when require Dealing with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients). Ensure all cancelled operations (both patients and hospital initiated) and DNA’s are followed up efficiently. Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme For further details / informal visits contact: Name: Jill Farrell Job title: Endoscopy Booking Manager Email address: Jill.Farrellsthk.nhs.uk Telephone number: 01744 646729