40 per week working between 08:30 to 17:30 Monday to Friday
£23,880 to £24,380 per annum dependent on industry experience.
About Carlisle Brass
We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.
Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.
Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.
Purpose of the role
To provide an industry leading and customer-focused service to our customers while delivering and exceeding personal and departmental Key Performance Indicators (KPIs). You will provide customer service excellence, championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers.
The core function of your role will support our sales growth and customer satisfaction targets to maintain our position as the UK’s largest specialised developer of door and window furniture for both residential and commercial properties. Your role will also involve working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.
Key responsibilities
* Ensuring customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
* Providing detailed product and service information to our customers.
* Ensuring that problems are resolved, and enquiries are dealt with fully.
* Achieving, maintaining and improving KPI’s, both departmental and personal.
* Maintaining customer records by updating account information.
* Building positive relationships with customers and our sales team.
* Processing and supporting our Managed Account Customers via Portals and EDI where necessary.
Skills Required
• A mind-set that always puts the customer first.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and deadlines.
• Strong MS Office skills.
• Commercial acumen.
• A mind-set for continuous improvement.
• Used to a busy and vibrant environment.
• A proven track record of hitting targets.
• Used to working as part of a team.
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