Home Jobs Customer Service Assistant Position Available in Surrey, BC
You’re at a crossroads in your career and looking for an opportunity that provides stability, growth, and a chance to help others. The role of customer service assistant with a leading retail company may be the ideal next step in your professional journey. They are currently hiring for a full-time position at their Surrey location paying $22.50 an hour.
As a customer service assistant, you’ll be on the front lines interacting with customers to answer questions, resolve issues, and provide an exceptional experience. Strong communication and problem-solving skills are essential to success in this role. You’ll help customers in person, over the phone, and via email, so the ability to remain patient, empathetic, and courteous at all times is key.
The company offers comprehensive benefits, a positive work environment, and opportunities for career advancement. If you’re passionate about customer service and helping people, this position can be very rewarding. Take that first step; submit your resume and cover letter today for consideration. A new chapter in your career may be right around the corner.
Employer Name: V-CAN Consulting Inc
Position: Customer service assistant
No. of vacancies: 1
Salary: $22.50 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: Surrey, BC
The Customer Service Assistant position involves handling customer inquiries and complaints, providing information about products and services, and resolving issues to ensure customer satisfaction. Key responsibilities include:
* Responding to customer questions and concerns in a prompt, polite, and helpful manner via phone, email, and live chat.
* Troubleshooting issues, providing solutions and alternatives, and following up to confirm resolution and satisfaction.
* Maintaining detailed records of customer interactions, requests, issues, and outcomes.
* Continually educating yourself on company products, services, policies, and tools to provide accurate information to customers.
* Identifying opportunities for process improvements to enhance the customer experience.
The ideal candidate will have 1-2 years of experience in a customer service role, excellent communication and interpersonal skills, patience, empathy, and a passion for helping people. Proficiency with call center phone systems, customer relationship management software, Microsoft Office, and instant messaging platforms is an asset.
This full-time, permanent position offers an hourly wage of $22.50, paid time off, extended health benefits, and opportunities for career advancement. If you enjoy working with people to solve problems and provide exceptional service, this role could be an excellent fit. Please submit your resume and cover letter for consideration. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Key Responsibilities and Required Skills
As a Customer Service Assistant, you will be responsible for providing support to customers. Key responsibilities include:
* Responding to customer inquiries over the phone, via email, and in person.
* Processing payments, purchases, returns, refunds, and exchanges accurately and efficiently.
* Maintaining knowledge of products, services, and company policies to properly assist customers.
* Recording details of customer interactions, comments, and complaints to help improve services.
Required Skills
To excel in this role, you will need:
* Excellent communication and interpersonal abilities.
* Problem-solving skills to determine appropriate solutions based on customer needs and company policies.
* Basic technical aptitude to navigate company systems and databases.
* Reliability and flexibility in maintaining a consistent schedule.
* Previous experience in a customer service role, preferably in a retail environment.
With a positive attitude and dedication to providing outstanding service, you can build a rewarding career as a Customer Service Assistant.
How to Apply for the Customer Service Assistant Role
To apply for the Customer Service Assistant role, please follow the steps below:
* Email your up-to-date resume to careers@abccompany.com with the subject line “Customer Service Assistant Application – Your Name”.
* Complete the Online Application at abccompany.com/careers.
* Schedule an Interview if selected.
* Attend an In-Person Interview (if required).
We appreciate your interest in the Customer Service Assistant role at our company. If you have any other questions about the application or interview process, please contact our Human Resources department. We wish you the very best of luck!
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