The Operations Supervisor position will be working across three master serviced apartments; St Pauls, Cannon Street and Farringdon. master serviced apartments place guests in the very centre of bustling and cosmopolitan London, allowing them to feel the buzz of its unique dynamism. master is a company owned by Leonardo Hotels; now launching in the UK As a Operations Supervisor you’ll be the face of our serviced apartments, so we want you to bring your warm and friendly personality to work with you every day. Working as part of a small, vibrant team you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our serviced apartments. Some of the perks our Operations Supervisor can enjoy include a bicycle for work, meals on duty, Thank You Weeks (twice a year we celebrate our colleagues’ hard work with anything from ice cream trucks to art classes) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration for our Employees of the Year. If you’re our idea Operations Supervisor, you will: Be yourself Personalise guests’ experiences– whether that is ordering them a taxi, arranging dry-cleaning services or providing extra blankets, you’ve got their back Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back Check rooms to ensure they are ready for guest arrivals Use your savvy knowledge to offer guidance and local recommendations for a great stay in London Feel confident to promote the services that we offer at the serviced apartments Be able to multitask and manage guests’ queries efficiently Deputise for the Operations Manager as required Our Story master serviced apartments are the next generation of travel. More space, more freedom and more comfort – this is what we guarantee the modern traveller. With serviced apartments and aparthotels now in eight cities across the world, there has never been a more exciting time to join us at master