Job Description - Claims Adjuster - Casualty (AXA10142D20240703)
Job Number:
Claims Adjuster - Casualty (AXA10142D20240703)
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Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service and colleague development.
This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, working within the Casualty team. The team uses their expertise to seamlessly handle even the most complex claims.
This role will suit someone who is interested in the field of Casualty claims, with the ability to adapt to changing workloads and communicate at all levels.
You will be based in our Ipswich office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working. You will also be required, on occasion, to travel and attend our London office.
Essential Responsibilities:
* Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders to resolve claims promptly, fairly and with due expertise.
* Liaison with brokers and/or clients to investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
* Ensuring all claims are reserved wherever possible, within the company guidelines.
* Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
* Providing guidance and direction to our Third-Party Administrators and Legal Partners for claims that fall outside of the Delegated Authority arrangements.
* Effective diary management of all claims through use of a diary system, reviewing claims every 90 days.
* Regular meetings with delegated claims partners to oversee portfolio performance, improvement areas and fund adequacy.
* Attending audit performance discussions with key partners, ensuring that action points are tackled quickly and effectively.
* Working with Offshore / Shared Services to ensure delivery of the expected service.
* Preparing for and presenting large claim activity to the Management / Leadership team.
* Assisting Underwriters with renewal proposals, ensuring they have the claims detail needed to make informed decisions.
* Liaising with Brokers / Co-insurers / other Defendants as required.
* Managing all Litigated cases effectively and within company practices and expectations.
* Managing static and inactive claims across the wider team as required.
* Analysing data sets to expose outliers and anomalies as part of the performance management regime.
You will report to the Assistant Claims Manager / Claims Manager.
Qualifications:
* An interest in handling Casualty claims.
* Knowledge of the MOJ Claims Portal is preferable, but not essential.
* Confident and effective communication skills, both written and spoken.
* Happy to work on team activities or individually.
* Competent in all Microsoft suite products.
* Ability to find solutions - innovative.
* A high level of numeracy and attention to detail.
* Willingness to show pragmatism when required.
* Preparedness to seek guidance or authority when uncertain – be accountable.
* A true commitment to achieving excellence.
* Ability to prioritise tasks and responsibilities.
* Educated to A Level standard or equivalent experience as a minimum.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
Location
GB-GB-Ipswich
Job Field
Claims
Schedule
Full-time
Job Type
Standard
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