My client is a prestige car dealership in Hatfield, who are currently looking for a new Service Advisor to join their team.
If you’re an experienced Service Advisor, ideally with recent dealership experience, we’d love to hear from you.
What you’ll be doing as a Service Advisor
* Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle
* Ascertaining the customers’ automotive problems
* Providing a quality ownership experience at all times
* Take bookings from walk-in customers, upselling services and accessories
* Prepare job cards, service and repair estimates
* Tracking the vehicle through the workshop and updating the customer on progress
* Prepare invoices and take payment
* Conduct post-service follow-ups 24 hours after the customer has collected their vehicle
Requirements:
* Customer service advisor experience is essential
* Add-on / Up-selling is a large part of this role (Extended warranty / service plans / large up-sell value of additional work)
* Organised and efficient in your workload
* Must be PC literate and able to pick-up new computer systems easily
* Must hold a valid driving licence
Salary: Basic up to £34,000 OTE £40,000
Hours: No shift patterns. Monday to Friday 8.00am to 5.30pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm with paid overtime
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