Company Overview
BaxterStorey UK is a trailblazer in the hospitality industry, dedicated to delivering exceptional experiences and creating unforgettable moments. With almost 20 years of expertise in creating beautiful spaces, exciting menus, and friendly teams, we strive to provide genuine hospitality and impeccable service.
Salary Information
We are offering a competitive salary of £11.94 per hour, ensuring our team members receive fair compensation for their hard work and dedication.
Job Description
* Service Delivery: As a Service Excellence Coordinator, you will be responsible for serving food and beverages to guests in a friendly and professional manner, addressing their needs and requests efficiently and effectively.
* Customer Service: You will provide excellent service by being attentive to guests' needs at every point on their customer journey, answering questions, and addressing any concerns or issues in a friendly manner.
* Teamwork: Collaborate with all colleagues to ensure the smooth flow of operations, supporting and contributing to creating an inclusive and safe working environment.
* Regulations and Cleanliness: Comply with health and safety regulations, as well as specific food service or catering guidelines established on location, maintaining cleanliness and hygiene standards in the kitchen and dining areas.
Required Skills and Qualifications
* A contagious passion for food and/or customer service.
* The ability to draw satisfaction from working within a collaborative and inclusive team environment.
* An adaptive attitude to challenges and opportunities with a solution-oriented perspective.
* Previous experience in a similar role, especially in the food service industry, is often a plus.
* Some knowledge of food safety and sanitation practices.
* A commitment to working according to BaxterStorey's core values.
Benefits
* 28 Days holiday including bank holidays.
* Plus your birthday off.
* 3 volunteering days.
* 3 days grandparent leave.
* 24 week's enhanced maternity leave.
* Secondary career leave.
* Wedding/commitment day leave.
* Free meals on shift.
* Bespoke training and development opportunities.
* Apprenticeships opportunities for all experience levels.
* Pension and life insurance.
* Discounts available on our HAPI app; high street shops, holidays & cinema.
* Wellbeing hub.
* Access to employee assistance programme.
* Cycle to work scheme.
Others
We believe that every interaction is an opportunity to create a lasting impression. At BaxterStorey UK, we strive to exceed expectations at every turn. Our drive and belief in our people mean that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.