Client: Thames Water
Location: Bourne End - SL8 5NT
Job Category: Other
EU work permit required: Yes
Job Reference: 8b9acefc320c
Job Views: 5
Posted: 13.03.2025
Expiry Date: 27.04.2025
Job Description:
We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.
You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.
You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.
What you will be doing as a Network Service Technician:
* Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
* Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field.
* You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance.
* Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
* Work well within a team covering core and standby hours through all hours of the day (on standby rota).
* As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.
Working hours: 38 hours per week, plus the inclusion onto a standby rota for which you will receive additional payments.
Requirements: a valid clean UK licence.
What you should bring to the role:
* Have excellent customer service experience.
* Have a can-do and positive attitude.
* Be initiative-taking and problem-solving.
* Be assured of completing tasks to the best of your ability.
* Have excellent time management.
* Have a solution-focused attitude.
* Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.
* Having NRSWA Unit 2 Accreditation is desirable.
What’s in it for you?
* Offering a salary starting from £28,000 per annum annually depending on your level of experience, plus you will get additional standby payments.
* This role also comes with a van and a fuel card (company use only).
* Full training package and PPE are provided.
* 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays).
* Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
* Personal Medical Assessments – Open to all once a year.
* Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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