Employer: NHS Shropshire, Telford and Wrekin Integrated Care Board
Employer type: NHS
Site: ICB Headquarters
Town: Wellington
Salary: £37,338 - £44,962 pa
Salary period: Yearly
Closing: 25/10/2024 23:59
Quality Analyst
NHS AfC: Band 6
Job overview
A new and exciting opportunity has arisen for an individual with an excellent attention to detail to join the ICB’s Business Intelligence and Analytics Team. We are looking for someone who is passionate about the quality and safety of health & care services across NHS Shropshire, Telford and Wrekin. You will co-ordinate and deliver reporting to assure all our services are striving to meet the highest standards, working with the ICB and wider system provider colleagues. This will involve direct working relationships with our nursing and quality team being their dedicated lead for reporting. This will allow us to better understand our current levels of quality and drive continuous improvement.
You will need excellent reporting skills to go hand in hand with a sound knowledge of quality and safety systems and be able to present analysis to both provide assurance and inform decision-making processes.
Sitting within the Business Intelligence and Analytics team, the Quality Analyst will provide the link to support reporting and intelligence relating to quality and safety across the ICB and wider ICS. This role will support the ICB quality team in improving quality and outcomes of the population within STW.
The role is based on a Hybrid working arrangement, where the successful applicant will be required to attend and work from the ICB office in Telford.
Equipment will be provided to ensure the working at home element meets the needs of the role.
The required office-based attendance will be discussed with the successful applicant in order to meet business needs, however will be circa 1 day per week.
During the training and induction period, office attendance is likely to be increased to support the successful applicant effectively.
Working for our organisation
Our Values & Behaviours
We embody compassion, respect, drive, and integrity in our unique role within the STW health and care system. We value diverse contributions, drawing on the expertise and experience of local people, staff and partners, alongside high-quality intelligence to serve our communities effectively.
Detailed job description and main responsibilities
Key Duties & Responsibilities:
1. Support quality improvement projects including PSIRF support.
2. Work collaboratively across the teams within the ICB to develop appropriate and comprehensive systems and processes.
3. Work with the quality team and LMNS PMO to drive excellent processes to improve quality of services.
4. Lead on suitable projects to strengthen the quality function within the System (e.g., NHS to NHS concerns).
5. Enable patient and public involvement through supporting with key analysis.
6. Add collate data from patient surveys, complaints or other forms of feedback to inform improvement in the quality of services.
7. Attend public engagement events in support of the Quality Team where appropriate.
8. Liaise with Healthwatch on key projects whilst promoting equality and reducing inequalities.
9. Ensure that the quality assurance and associated processes consider any action that needs to be taken to address potential health inequalities.
10. Create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.
11. Partnership and cross boundary working with wider ICS’s and NHS Wales.
12. Where required, undertake the support and delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
13. Be responsible for a high standard of work supporting the delivery of work to time, quality standards and in a cost-effective manner.
14. Ensure the flexibility of all work if required to meet conflicting/changing requirements.
15. Draft reports summarising status on issues, appraising outcomes, and providing progress reports for the Executive Director.
16. Collate as required, qualitative and quantitative information and lead appropriate analysis.
17. Analyse, interpret and present data to highlight issues, risks and support decision making.
18. Reduce duplication and streamline reports and data analysis.
19. Support and coordinate quality improvement projects.
20. Escalate emerging themes and issues established from data providing a specialist analytical perspective.
21. Benchmark the ICB against national and local trajectories and outcome reports.
22. Contribute to the development and implementation of enhanced quality surveillance and associated monitoring processes including audit.
23. Actively participate and contribute to the individuals and teams development within the National Competency Framework standards along with aligning to the NHSE DDaT Framework to professionalise Business Intelligence and Analytical roles.
Person specification
Knowledge
* Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
* Knowledge and expertise of NHS Quality measures and reporting standards.
* Evidence of post qualifying and continuing professional development.
* Demonstrated experience of co-ordinating projects in complex and challenging environments.
* Understanding of the public sector.
* Demonstrated experience in a Healthcare environment.
* Comprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project.
* Previous experience in similar role in public sector.
* A good understanding of the health and social care environment and roles and responsibilities within it.
Communication
* Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
* Evidence of success in efficient and effective project and programme management.
* Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
* Skills for nurturing key relationships and maintaining networks.
Analytical
* Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
* Problem-solving skills and ability to respond to sudden unexpected demands.
* Strategic thinking – ability to anticipate.
* Attention to detail combined with the ability to extract key messages from complex analysis.
* Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
* Takes decisions on difficult and contentious issues where they may be a number of courses of action.
Planning
* Skills for project management.
* Previous experience in project management and planning.
Autonomy
* Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
Management
* Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
* Skills for managing projects ensuring they meet financial targets.
Physical
* Skills for manipulating information.
Equality and Diversity
* Understanding of and commitment to equality of opportunity and good working relationships.
Please Note: In event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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