Department: IPA Supplies
Location: Telford, TF1 7EX
Position: Customer Service Executive
Reporting to: Customer Services Manager
Salary: £24,000
The Position
IPA is about making great hospitality easier. We are a national provider of janitorial and catering supplies to a range of sectors, and aim to be a one stop shop in the industry.
You must be determined, tenacious and professional to support our clients and warehouse team. You will need to be approachable and adaptable, with strong interpersonal skills. Good communication skills are vital, along with a proactive, self-starter approach.
This is a great opportunity and offers the right individual an immense challenge and reward in equal measure. If you have the skills, experience and attributes needed, and think you’ll fit into a passionate, commercial and change-orientated business, then we want to hear from you.
Job Role
* Taking client orders across various supply areas, predominantly Fruit, Veg and Dairy products.
* Dealing with client issues and queries.
* Ensure client record files are updated on the CRM system.
* Ensuring clients receive the best service.
* Using our stock and order system to fulfill orders.
About You
* Energetic, self-motivated & desire to make an impact.
* Strong work ethic & ability to thrive in a fast-paced environment.
* Confident & resilient.
* Capable of self-managing both time and priorities.
* Diligent and a desire to find errors including your own.
* Excellent telephone manner.
* Experience in a Customer Care setting.
The Role
* Monday to Friday; 9.30am to 5pm (semi flexible on the start time).
* 23 days holiday.
* Full Time.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
* Canteen.
* Casual dress.
* Company events.
* Company pension.
* Discounted or free food.
* Employee discount.
* Free parking.
* On-site parking.
Schedule:
* 8 hour shift.
* Day shift.
* Monday to Friday.
Application question(s):
* When can you start working?
Education:
* GCSE or equivalent (required).
Experience:
* Customer service: 2 years (required).
Licence/Certification:
* Driving Licence (required).
Work Location: In person
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