Customer Communications Specialist - B2C
* Location: Reading | Hybrid
* Contract: Day Rate Contract - Inside IR35
* Duration: Contract till the end of July 2025
* Availability: You must be available to start immediately or as soon as possible
* Eligibility: You must be eligible to work in the UK without the need for Sponsorship
This role will be responsible for managing the creative development of communications for our Telco Partner's rewards app. This will involve acquiring new members and servicing in-life members across different marketing channels including email, SMS, DM, and App.
The successful candidate will be part of a busy communications squad, working closely with the CVM team, Marketing Managers, Partnerships, and Propositions team to deliver against customer experience ambitions, download targets, stimulating an active user base, and offer redemptions.
Experience
* Experience in Customer Comms or related Marketing comms in B2C organisations
* Copywriting experience
* Experience with AI/Chat GPT
* Experience in driving positive impact on customer behavior and commercial outcomes
* Good stakeholder management experience, comfortable influencing peers and senior team
* Experience working in multi-functional teams to deliver joint objectives
* Strong attention to detail and ability to think differently about how to solve comms challenges
* Excellent grammar and language skills with a passion for exceptional copywriting
* Ability to write inspiring and brilliant briefs
Click on Apply if you are keen!
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Marketing
Industries
Marketing Services and Telecommunications
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