Are you seeking your next administration contract in the Leeds area?
My client has an immediate opportunity within their Helpdesk team to provide additional support during this busy period.
Duties:
* Provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
* Manage CAFM system as key user on site including PPM records, reactive and reporting.
* Answer calls/email for the business in a timely fashion.
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
To apply, please forward a copy of your CV.
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