Experience/Knowledge: No experience required, although previous work in either a social housing or care setting in a paid or voluntary capacity would be beneficial. Education: No formal educational or academic qualifications are required for this post. Basic level numeracy/literacy Skills and Abilities To have a broad knowledge of the issues that affect vulnerable people. Ability to demonstrate a clear understanding of confidentiality. Ability to demonstrate a clear understanding of equal opportunities. Ability to demonstrate a clear understanding of health and safety issues. To display initiative in identifying action required and taking appropriate measures. Basic computer literacy skills Seeks and accepts personal responsibility for own actions. Ability to work alone without direct supervision. Business Contracts Manager Senior Client Services Manager / Client Services Manager Support Co-Ordinator Level 3 Support Worker Level 2 Housing Management Worker Support Worker Level 1 Housing Management Co-ordinator L3 Housing Concierge Ability to understand and meet the needs of the customer. Ability to change and adapt approach, to suit a variety of situations, individuals and groups. Awareness of the Home Group values. Ability to work flexibly on a rota, including weekends and public holidays where required Personal characteristics: Work flexible hours/24-hour rota, including weekends and public holidays (where applicable)/ Commitment to implementing Anti-Discriminatory, Diversity and Equal Opportunities policies. Caring and respectful approach to vulnerable people. Additional service specific knowledge, skills and experience required: 6 KEY RESULT AREAS To provide on-site presence which may include overnight waking cover or other unsocial hours as required by the service, in maintaining the safety and security of tenants and the building. Where applicable, to provide a first po system, to ensure that clear and concise information is detailed to the support appropriately with the sleep in worker in the event of emergencies. To supervise the entry and exiting of the building, for the purpose of security and safety of tenants. To maintain full and accurate log of events during the shift, for the purpose of clear and concise communication to service staff. To actively ensure the security of the building, monitoring CCTV and patrolling at regular intervals. In the absence of cleaning staff, to carry out cleaning duties of all Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business