We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary to our Plastic Surgery/Skin Oncology service within the Head and Neck Team.
The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.
We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.
Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of a team, we would like to hear from you.
Key Responsibilities:
* Responsible for providing in-depth administrative support to the Plastic Surgery clinical team and the wider department.
* This will include tracking of investigations including those on Oncology pathways, audio typing of clinics, and ensuring all RTT and outcomes are completed accurately.
* Assist with telephone enquiries from patients, GPs, and other agencies in a courteous and helpful manner, liaising with medical staff and other departments as necessary.
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry, and Plastic Surgery.
The Head and Neck service is very busy, and the secretarial team is key to ensuring things run smoothly and efficiently. It is imperative that each member of the team works well under pressure and as a team player, but equally important that they are able to work independently and prioritize workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the department.
For an informal discussion please contact: Rachel Murphy at rachel.murphy13@nhs.net or call 01803 656899.
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