Role: Quality Assurance Manager
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Location: DE21, Wyvern Business Park, Derby
Hours of work: 09:00 17:00 Monday Friday (37.5 hours per week)
Salary: £30,000 Per Annum
Who are Right Legal Group?
Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services throughout the UK. We are fully authorised and regulated by the Solicitors Regulation Authority (SRA). We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money
Our mission is to proactively look after our clients throughout their lifetime ensuring that their estate planning documents are always accurate and up to date, and that they have diverse and innovative opportunities to choose how they want to be remembered for the benefit of future generations.
We believe that making a Will is a lot more than just an allocation of physical assets. Its your chance to leave behind memories and legacies for future generations, ensuring your wishes are respected and that your loved ones are taken care of emotionally as well as financially.
Our drive to deliver our service comes from a passion to help keep families together during one of the most difficult times a person can face
Right Legal Group Provides:
Exciting Career Progression Opportunities: We take pride in nurturing home-grown talent and helping you advance within the company.
Annual Career Planning Support: Share your ambitions, and well work with you to achieve your personal and professional goals.
Empowering Culture: Enjoy a workplace built on empowerment and ownershipwhere collaboration replaces hierarchy.
Team Celebrations and Events: From fun socials to company get-togethers, theres always something happening to bring us together.
Rewards & Recognition Programmes: Your hard work wont go unnoticedwe celebrate achievements and reward success.
Comprehensive Health Benefits: Through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those "healthy extras" you deserve.
Summary of the role:
The Quality Assurance Manager will be responsible for ensuring efficient and compliant processes are followed and effective client communications held to ensure consistent high quality service delivery. An auditing programme will be in place which will assess the work completed across key client facing departments within the business to identify any corrective actions or areas for improvement, along with capturing training needs to further the teams development.
The Quality Assurance Manager will have oversight of and maintain audit records in order to assess trends in performance and will be required to work with Team Leaders and Management to recommend ways to increase accuracy and efficiencies across departments.
Key Responsibilities:
Be accountable for the overall delivery, development and performance of the Quality Assurance function within Right Legal Group
Lead, motivate and develop the Quality Assurance Executive in the areas detailed above
Creation and rollout of the quality assurance process improvements
Effective communication with key stakeholders in the business
Identify training requirements and assist in the implementation of key criteria for the training
Support the Team Leaders and Managers in identifying performance development needs.
Raise awareness of process deficiencies and suggest efficiencies to Team Leaders and Managers.
Maintenance of audit records to highlight performance trends and support findings for long terms performance management.
Develop the Quality Assurance Executive
Prepare high quality update reports as required.
Key Skills & Experience:
Prior experience in Quality Assurance
Proven ability to identify areas for process improvement
Commitment to quality results and client satisfaction
Strong collaborative skills and relationship-building abilities
Excellent attention to detail
Excellent computer literacy (including office software)
Strong communication skills both written and verbal
Confidence in communicating with all stakeholders
Alignment with Right Legal Group cultural value
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