We are seeking a dedicated and compassionate Receptionist / Admin Assistant to join our Oncology Team at Torbay Hospital.
In this crucial role, you will be the first point of contact for patients, families, and visitors, playing a vital role in creating a positive and supportive environment for individuals seeking oncology care. You will also provide essential administrative support to the Oncology Team, ensuring the smooth functioning of daily operations.
Responsibilities:
* Work as part of the reception and prepping team, collaborating with respect.
* Receive patients on arrival and record their attendance, requiring tact and empathy in sensitive situations.
* Register patients on the computer system in accordance with Trust Policy.
* Ensure all necessary case notes are available, prepared appropriately, and tracered accurately.
* Tracer all patient notes immediately and with accuracy.
* Listen to and deal with answerphone messages frequently throughout the day.
* Answer telephone enquiries efficiently and ensure appropriate follow-through using initiative.
* Deal with patients and parents/carers who may have significant medical problems.
* Wear the Patient Administration Uniform in accordance with Trust policy.
* Adhere to the Trust’s policy on confidentiality.
* Update knowledge of hospital policies and procedures from the Trust's intranet.
* Be responsible for knowledge of the Trust’s and Departmental Health & Safety Policy and Risk Register.
* Perform any other clerical duties as necessary.
You will be based at Torbay Hospital's Oncology Department, joining a team of 5 other administrators working closely with a multidisciplinary team of medical professionals and support staff.
The environment can be emotionally charged, requiring a compassionate and supportive demeanor. You will have access to training opportunities and professional development to enhance your skills and knowledge in healthcare administration.
For further details or informal visits, contact:
Name: Carole Magee
Job title: Oncology Team Leader
Email address: Carole.Magee@nhs.net
Telephone number: 01803 655380
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