Do you have experience in IT help desk or support roles, a passion for problem solving and excellent communication skills? Then we have an exciting opportunity for you We are hiring a full-time permanent IT Helpdesk Technician to join our team at the head office in Bridgnorth. The successful candidate will report to the IT Service Manager and collaborate with an experienced team to assist all branches to respond to support desk queries. IT Helpdesk Technician main responsibilities: Resolve Help Desk requests and pro-actively provide information to users on the progress of outstanding tickets. Deploy and maintain PCs and associated peripherals including new installations, upgrades. Ensure email security systems are maintained and provide training by creating phishing campaigns to assist users with their knowledge. Work with internal IT development department to resolve system and website issues. Developing existing knowledge and learn new technologies on the job with external training opportunities also available. Working hours: Monday to Friday (37.5 hours per week). Essential skills, qualities, and experience: Minimum of 2 years’ experience in IT Help Desk, IT Support or related positions. Understanding of networking concepts like TCP/IP, DNS, DHCP, and VPN. Extensive Windows operating systems knowledge. Strong knowledge of Microsoft products such as Outlook, Excel and Teams. Desirable skills, qualities, and experience: Use of virtualisation environments such like HyperV. MCP or MCSA qualifications or working towards. Knowledge of Microsoft SharePoint and OneDrive. Exposure to Microsoft 365 Defender and Intune. SNG Group is the world’s largest independent supplier and manufacturer of Jaguar car parts, celebrating over 40 years in business. We have branches in the UK, US, France and the Netherlands, with our headquarters in Bridgnorth, Shropshire. Company benefits include (some eligibility criteria applies): Group Life Insurance, Critical Illness Protection, Income Protection, EAP, Cycle to Work scheme, enhanced Company Pension scheme, Health Cash Plan, Private Medical Insurance, and more