The Portfolio Group are proud to represent our client in their search for a Workforce Scheduler, to join the Workforce Planning team. You will have experience of administering effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. We are looking for someone who has created reports on Excel, enjoys a fast paced environment, and is looking for a new challenge!
Day-to-Day Responsibilities
· Produce the daily staffing profile for the current day.
· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.
· Produce the weekly schedule
· Responsibility for overtime requirements, managing the monthly availability upload
· Ensuring shift management for weekend and bank holiday shifts is in place.
· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.
· Improve efficiency through effective reporting and development of reports
What you Bring to the Team
· Experience in a planning within a contact centre environment
· Exc...