What you will do in your working day
* Building and maintaining relationships with internal and external customers both in person and over the phone
* Developing relationships with other departments
* Preparing orders
* Meeting deadlines
* Stock control/management
* Processing warranty claims and payment
* Identifying parts
* Business development/planning
* Marketing and visual merchandising
* Forecasting and budgeting
* Managing logistics including organising and arranging deliveries
The training you will be getting
* You will learn the key principles, practices and skills that underpin the role
* You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
* Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
What to expect at the end of your apprenticeship
* Parts Process Specialist
* Parts Supervisor
* Parts Manager
* After Sales Manager
* May lead to Sales Executive (Level 4 qualification)