Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details Retail and Bingo Support Compliance Manager (6 month fixed term contract)
Field-Based (frequent travel UK-wide)
Annual salary + car allowance, bonus and benefits
Ready to drive retail excellence while ensuring top-tier compliance? As our Retail & Bingo Support Compliance Manager, you’ll champion best practices across our parks, ensuring teams are skilled, processes are watertight, and guests enjoy seamless experiences.
With 75% of your time on park, you’ll coach Retail Revenue Team Managers, optimize stock procedures, and uphold Gambling Commission regulations—all while unlocking lots of additional revenue potential from linked gameplay in 2025. The remaining 25% will focus on innovation, from training to implementing live inventory tracking, self-serve checkouts, and automated ordering.
What you’ll be doing:
- Driving Retail Growth & Bingo Expansion – Shape the Haven Retail strategy, optimize Bingo operations, and develop Linked & National Bingo games with a multi-million-pound profit opportunity, partnering with key teams to enhance payment processes and compliance.
- Enhancing EPOS & Stock Management – Implement a new stock management process, lead self-serve checkout trials, ensure data accuracy, and support the rollout of a new retail EPOS system to drive efficiency and margin growth.
- Ensuring Compliance & Operational Excellence – Audit and support parks in meeting Gambling Commission regulations, Think 25 policies, and Bingo licensing requirements while coaching teams to maintain high operational standards.
- Leading Promotions & Commercial Strategy – Oversee in-store promotions compliance, drive Bingo awareness through digital and on-park campaigns, and support the 5-year Bingo expansion plan with robust stock and margin management.
- Championing Food Safety & Guest Insights – Ensure food safety frameworks are in place, address risks proactively, and leverage guest insights to continuously refine and improve the Haven Retail and Bingo experience.
What we’d like you to bring:
- Retail & Commercial Expertise – Strong grocery category knowledge, extensive bricks-and-mortar retail experience, and a deep understanding of P&L, sales, and margin management. Able to assess economic and legislative impacts on retail operations.
- Operational & Strategic Thinking – Proven ability to define and implement strategic plans, balance guest and business needs, and make sound commercial decisions with a strong grasp of food safety policies and retail management best practices.
- Leadership & Stakeholder Management – Experienced in leading and influencing operational teams, managing stakeholder relationships, and collaborating effectively across multiple departments. Skilled in indirect leadership to drive performance.
- Analytical & Problem-Solving Skills – Adept at analysing retail data, forecasting trends, and optimizing category performance. Strong project management, problem-solving, and decision-making abilities under pressure.
- Communication & Organizational Excellence – Highly organised and detail-oriented, with strong presentation, influencing, and interpersonal skills. Resilient under pressure, with the ability to communicate confidently and adapt to a fast-paced environment.
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us.. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.