Customer Operations Manager - 9 Months Fixed Term
Job reference number: 317435
Location: Bangor Delivery Office, Euston Road, Bangor, LL57 2TZ
Salary: £43,677 - £48,045 (dependent on experience)
Contract Type: Full time, Fixed Term
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You’ll have full accountability for the Delivery team, ensuring the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. As a leader, you will create a positive and engaging work environment, promoting inclusivity and living our values.
You will partner with Trade Union to improve people management, resource planning, and specialist project activity, coaching your team to drive performance improvement. Delivering every item accurately and on time is crucial, and you will play a major part in maintaining customer trust.
ATTENDANCE PATTERN - 5 Days out of 6 - Monday to Saturday, 07:00 - 15:00, flexibility is required.
WHAT YOU’LL GET
You’ll receive a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Additional benefits include the Cycle2work scheme, and corporate discounts on retail vouchers, travel & attraction discounts, gym membership, and more. You will also have exciting career opportunities as you lead a team and drive key decisions.
ABOUT YOU
This role is packed with influence, challenges, and responsibility. We need someone who is flexible and can excel under pressure. You should be customer-focused, a team player, results-driven, and an inspiring leader who can motivate and coach your team while delivering the best to our customers.
NEXT STEPS
Ready to apply? Complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment, including a capability-based interview and a short management scenario exercise.
If you are successful in your application, you will receive the necessary training to support you in your new role. This includes a week of formal classroom training, which may require overnight stays depending on the location.
Royal Mail is committed to inclusion and represents the communities we serve. We are happy to support your need for any adjustments during the application and hiring process.
Closing Date: Friday 13th September. Please note, this advert may close early if the appropriate number of applications has been reached.
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