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Job Details
Hours: 37.5, Monday to Friday
Location: Hybrid working 3 days a week in either our Cargo Facility at DCE - London Heathrow or VHQ in Crawley. Please note the working week must include a Thursday at DCE.
Closing Date: Sunday, 9th March 2025
In a nutshell
At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on the next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. If you're ready to take your career to new heights, read on...
Known internally as an Analyst, Cargo Digital Distribution, you'll be the key point of contact for digital distribution channels, supporting both operational and tactical functions. You will play a crucial role in managing and resolving digital customer journey issues, optimizing digital adoption initiatives, and driving business-critical projects. Your responsibilities will include stakeholder management, system enhancements, data-driven decision-making, and supporting digital expansion across multiple markets. Additionally, you will act as a deputy for the Manager, Cargo Digital Distribution, ensuring smooth operations and collaboration across teams and external partners.
Day to day
* Lead and mentor internal teams as the go-to expert for digital distribution platforms, proactively resolve issues, ensuring minimal disruption to digital customer journeys and contributing to overall business efficiency.
* Monitor and optimize digital adoption trends, identifying opportunities for improvement and ensuring seamless customer journeys through targeted training and process improvements.
* Collaborate with cross-functional teams, including IT, Cargo Technology, Customer Service, and external vendors, to resolve technical incidents and drive timely, efficient solutions.
* Own and deliver digital distribution projects, including new products, functionalities, and process improvements, to enhance digital adoption and drive efficiencies.
* Analyse and track digital adoption metrics, providing insights and strategic recommendations to optimize platform performance and accelerate growth.
* Partner closely with Revenue Optimization to resolve rate queries, mitigate revenue leakage, and ensure pricing strategies align with digital goals.
* Lead mindset shift initiatives to drive higher digital adoption, influencing both internal teams and external customers to embrace digital solutions for greater business impact.
About you
Do you have a strong technical mindset combined with excellent customer service and analytical skills? Can you work independently while influencing stakeholders at all levels? Then this could be the role for you!
Alongside the above, we're looking for the following:
* Proven experience in either air cargo, e-commerce, or digital channel optimization.
* Strong analytical and problem-solving skills, with a keen eye for process optimization.
* Ability to influence internal and external stakeholders, including technology suppliers, customers, sales teams, and senior management.
* Experience in change management and project delivery, particularly in digital transformation initiatives.
* Proficiency in Microsoft Office applications, especially Excel, with the ability to automate tasks and processes.
* Excellent communication and negotiation skills, with the ability to translate technical language into clear business communications.
* Highly organized, with the ability to prioritize workload in a fast-paced, evolving environment.
* Previous experience in system change management and digital adoption strategies (preferred but not essential).
Does the above sound like you?
Then we'd love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. #J-18808-Ljbffr