As a Middletons Tours Administration Assistant, you'll be responsible for maintaining the seamless operation of the business by preparing important information to send to customers, handling sales inquiries over the telephone and email, and actively searching for generating business, whilst also managing existing accounts to maximize profitability. Your main focus will be the customer and working on solutions that best suit the customer's needs, ensuring our high customer service level is continuously maintained.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Role and Responsibilities:
* Provide the highest levels of customer service by delivering knowledgeable, courteous, responsible, and efficient service, projecting the quality image of the brand and the Company.
* Communicate with customers via telephone and email to discuss important information prior to departure.
* Prepare letters, cancellation documents, gift vouchers, and brochures to send to customers.
* Be highly motivated, efficient, and organized, accustomed to working in a driven sales environment, and possess excellent communication and customer handling skills.
* Assist with the travel document process, liaising with relevant departments to ensure all elements of the holiday are coordinated and customers have the correct documents.
* Perform administrative duties - assist with room requests, understand customer needs, and liaise with hotels/suppliers to meet customer requirements, advising on any relevant additional costs.
* Forge relationships with hoteliers and suppliers, making bookings, updating numbers, and discussing key information to ensure each tour runs perfectly.
* Attention to detail is essential. You will need to be diligent, remember key information, and have an excellent and professional telephone manner.
* Stay constantly aware of how the sales team is selling, ensuring communication of numbers to suppliers.
Are you the right candidate?
* Strong knowledge of UK and European geography, with a keen interest in the products we offer and the coaching industry.
* Ability to analyze and resolve complex issues, being an excellent problem solver with analytical thinking skills.
* Support peers involving numerous and varied internal & external stakeholders with differing interests and priorities. Excellent stakeholder management skills and organized work habits are essential.
* Confidence with standard Microsoft packages such as Excel, Word, and PowerPoint, with the ability to quickly grasp new IT systems.
* Excellent communication skills with a collaborative approach to working effectively with leadership and the wider team.
* Ability to manage your own day effectively while prioritizing tasks.
* Resilient approach to change and challenging tasks, with determination to deliver the company's long-term vision and excellent interpersonal and communication skills.
This is a fantastic opportunity for an individual seeking a rewarding role in a successful and growing team of like-minded individuals. As the next Administration Assistant, you'll have the opportunity to develop your role within the company, providing support to other team members to reach overall goals/targets.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.
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