Location: Blended between office and home (England and Wales). Time in office negotiable.
Job Overview
The Content Specialist will be responsible for the creation of clear, compelling, and impactful content across our digital and live platforms to drive engagement and deepen understanding of our strategy and missions. Working closely with other content creation roles and the wider Communications and Engagement team, as well as key stakeholders across the service, you will craft content that resonates with our audiences, inspires action, and aligns with our brand values and strategy.
As a Content Specialist, you will bring a strategic, user-centred approach to content creation.
Key Responsibilities
* Proven experience in a Comms and Engagement content role, ideally though not necessarily within a nonprofit, charity, or public sector environment.
* Understanding of audience research and segmentation, with experience in designing content for diverse, multi-channel audiences.
* Familiarity with analytics tools such as Google Analytics, social media insights, and/or survey tools.
Application Process
To apply for this role, please apply with your CV and Cover letter, detailing how you meet the essential criteria.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Equity, Diversity, and Inclusion (EDI)
Equity, Diversity, and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people, and disabled people.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. Many of our colleagues spend most of their time working remotely. While we prefer a blended approach between a local office, if one is near you, and home, we’re open to being flexible on location.
Important Information
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham, and Leeds; therefore, all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy, please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values, and benefits please see the following link - Information, values and benefits.
Need help with your application? See our useful how-to guides on the following page - Guidance notes for applicants.
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