IT Field Engineer – 3rd Line Support Location: Slough (Covering London West Area) – Predominantly Remote with Client Visits & Office Access Salary: Up to £35,000 DOE Are you an experienced IT Field Engineer with strong 2nd-3rd Line Support skills? Do you have experience supporting schools and working with modern endpoint management technologies? If so, this is a fantastic opportunity to join a growing MSP with excellent career progression opportunities The Role As an IT Field Engineer, you will provide on-site and remote 3rd line support to a portfolio of schools across Slough and West London. You will be responsible for troubleshooting complex technical issues, implementing new technologies, and ensuring the smooth operation of IT systems. This is a predominantly remote role, but you will attend client sites as needed and have access to a London office. Key Responsibilities Provide 2nd - 3rd Line Support to schools, resolving escalated technical issues Visit client sites for on-site troubleshooting, maintenance, and installations Manage Windows & macOS environments using industry-standard tools Deploy and support Microsoft Intune, Autopilot, SCCM, and Apple School Manager Support Jamf for Apple device management Work with networking technologies, including DrayTek routers & Ubiquiti servers Assist with IT projects, upgrades, and new system rollouts Deliver technical guidance and training to on-site IT teams Skills & Experience Required Previous experience in an MSP or education IT support environment Strong 3rd Line Support and on-site field support experience Proficiency with Microsoft Intune, SCCM, and Autopilot Experience with Apple School Manager & Jamf Networking knowledge, including DrayTek routers & Ubiquiti servers Strong troubleshooting skills across Windows, macOS, and cloud technologies Full UK Driving Licence and willingness to travel to client sites Why Join? Work for a fast-growing MSP with clear career progression pathways Gain exposure to cutting-edge technologies and school IT environments Predominantly remote role with flexibility and office access when needed Competitive salary up to £35,000 DOE benefits If you're an IT Field Engineer looking for your next challenge, apply today and take your career to the next level Recruiter: Callum Thompson