Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
Responsibilities
* Supporting the Store Manager in developing the best:
o Guide and coach the team to inspire a “customer first always” approach.
o Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
o Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
o React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
* Driving results:
o Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
o Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
* Operational:
o Keep up to date with and adhere to company policies and procedures.
o Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
o Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
* Commercial:
o Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
o Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
o Have an excellent knowledge of the marketplace and competition to support commercial decisions.
o Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
* Future Focus:
o Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
Skills & Qualities
* Key skills:
o Ideally have worked within a supervisory or management role in a customer facing environment
o Retail exposure beneficial
o The ability to thrive in a sales targeted environment
* Personal qualities:
o Outstanding written and verbal communication skills
o A desire to use your initiative to solve problems
o Proven leadership ability
o Excellent Interpersonal skills
o Adaptable to change
o Time management
o Conflict resolution
o Excellent team player
o Passion for the brand
What We Offer
* Competitive salary
* An opportunity to work with global sporting partners
* A chance to build a career with a fast paced, high growth brand
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