Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
* To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers.
* Ensure you see your customer every 3 months for account reviews.
* Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* Ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with a clear agenda provided.
* Establish customers’ needs for new/additional products and services and engage with the appropriate specialist resource from within the Daisy team to meet the customers' needs.
* Input the information collected during the meeting into Daisy Central correctly within 24 hours & send all actions to the customer after the meeting.
* Complete all quotes through the new Daisy Central system, or on the templates provided by the business.
* Maintain product knowledge to spot opportunities to improve customers’ effectiveness, efficiency, and reduce operating costs.
* Provide all quotes to customers within 48 hours of meeting SAT.
* Deliver great account management to drive re-signs and more cross sell opportunities.
* Work closely with support and specialists teams to provide a high level of service and recommendations for your customer base.
* Raise a case with customer service for customers with service issues, ensuring all relevant details are provided within DC.
* Communicate with the customer at all times to ensure case resolution.
* Contact customers that have had cases raised once the case is closed to ensure that this has met the customers’ expectations.
* Flag any customers at risk of cancelling to your manager to agree on the most appropriate course of action.
Qualifications
* Telecoms experience is required with large size customers.
* Experience in Account Management.
* Clear understanding of the objectives of commercial businesses across multiple verticals.
* An understanding of the sales process.
* Ability to demonstrate the sales process.
* Ability to clearly articulate Daisy’s core vision/competencies and product portfolio.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer:
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Professional development to help you achieve your personal goals.
* Eye care vouchers available and discounted Medicash membership.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you're getting married.
#J-18808-Ljbffr