Job Description The Director, Client Success is a pivotal lead people manager and or in some cases individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. You will be a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption, usually across geographies and working alongside multiple parties in those locations. You are expected to provide thought leadership and strategic guidance during solution development to ensure outstanding client service. The role requires a high level of professionalism, leadership and interpersonal skills to influence and manage relationships with a variety of internal and client stakeholders, and as such you will need to be be a self starter to get to resolution of challenges by ensuring full coordination across the wider Visa ecosystem to get to solutions, and not feeling restricted within the ‘silo’ of their client focus. This role is an exciting opportunity to be at the forefront of Visa Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa business agenda as detailed in the Sales Account Plan. You will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa strategy. The Director is the voice of the client on all operational initiatives and issues with key internal functional and region or market partners (e.g., Sales, Product, Legal, Finance, Risk). This role serves as a functional specialist, located in the UK and Ireland market and reporting to the Head of Client Services UK and Ireland. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.