Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as Client Relations Executive.
Summary
As part of the bustling and dynamic Contact Centre team, you'll thrive on delivering exceptional service and enjoy building relationships over the phone. This role is ideal for someone who is passionate about building strong relationships and excels in a fast-paced environment. In addition to customer service, you'll handle a variety of administrative tasks, providing a well-rounded experience. Plus, the role offers the flexibility of hybrid working, giving you the best of both worlds—remote and office-based work.
Culture and Environment
Our client's culture is dynamic and full of energy, where the team’s passion for the customer journey is at the heart of everything they do. They thrive on achieving both personal and professional goals, always pushing for excellence. With a strong sense of camaraderie, the team is supportive, respectful, and dedicated to uplifting each other. Regular team incentives and social events keep the atmosphere fun and engaging. The work environment is a stunning, modern space with breathtaking views of the city—a place where creativity and collaboration truly flourish.
Reward
* OTE £28k
* 35 hours, Monday to Wednesday 12 pm-8 pm, Thursday 11 am-7 pm and Friday 9 am-5 pm but NO WEEKENDS!
* 25 days plus bank holidays – rising to 28 days with length of service
* Pension scheme
* Hybrid working, up to 4 days WFH and 1 in office, after probation
* Refer a friend scheme
* Flexible benefits platform
* Life assurance
* Free advice and discounts on products and services
Duties & Responsibilities
* Contacting new and existing clients to arrange appointments for Financial Consultants
* Forming and managing fantastic working partnerships with Financial Consultants, to ensure clients always receive the best advice possible.
* Managing and organising Financial Consultant’s diaries
* Working to individual and team targets
* Processing financial consultants’ documentation ensuring this is sent accurately and to a quality standard
* Updating customer database ensuring excellent levels of attention to detail
Skills and Experience
* Previous experience in a customer service or sales environment, call centre, retail or any other client-facing customer service role
* Ability to negotiate and overcome objections
* Self-motivated, results-oriented, and determined to succeed
* Works well under pressure and towards targets
* Proactive, takes ownership and is customer-centric
* Attention to detail and accuracy
* Ability to build and maintain relationships
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