Duty Manager - YHA Conwy
Reference: DEC20242923
Expiry date: 23:59, Wed, 29th Jan 2025
Location: Conwy
Salary: £12.44 per hour (applies to all, including those under the age of 21)
Staff accommodation: Available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality management? YHA Conwy is looking for a Duty Manager to support the Hostel Manager!
As a Duty Manager, you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
* Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
* Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions.
* Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
* Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride.
* Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
To provide this service, we are looking for candidates who have:
* Experience of working face-to-face with customers.
* Experience in hospitality or customer service, including the management and delivery of a quality service.
* Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable).
* Food safety level 2 and APLH level 2 qualifications (desirable).
* Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
* Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel.
* Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Duty Manager
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