A co-educational independent day school for children aged 2 to 18, situated just outside Esher, Surrey, catering for about 1400 students and teachers. We offer core feeding of Breakfast, Lunch, tuck shop, and match teas. This is a term-time only contract working 41.6 weeks a year. The school operates Monday to Friday and some Saturdays, with the additional benefit of free on-site parking.
We are looking for an experienced Assistant Manager to lead the team at our fabulous location in Esher.
This role will work closely with the Location Manager & catering team, along with the Operations Manager, to ensure that day-to-day catering and hospitality is delivered to a high standard. You will have experience in a similar role and will manage the financial budget for the location.
Job Summary:
* Lead the catering team with the day-to-day production & service of the member and staff dining facilities across the site, liaising with the centre in the delivery of internal or external hospitality events.
* Deliver both the client-agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities, ensuring quality of food and customer service are maintained to agreed standards.
* Prepare, comment, and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
* Manage day-to-day operations of all catering facilities throughout the year in line with business requirements.
* Assist in the process of change in the departments by setting standards and motivating staff to deliver them.
* Liaise with members and clients via customer interaction to ensure their requirements are met at all times.
* Deliver Food Services operations as directed by the Operations Manager, including members/staff dining and any internal and external hospitality.
* Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
* Provide excellent food and customer service and respond quickly to customer needs.
* Develop the food offer in line with current market trends and Thomas Franks company values.
* Ensure age-appropriate food is available throughout the dining period, adhering to special dietary requirements.
* Establish and maintain open, collaborative relationships with all departments.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures through training and management.
* Support and develop service standards in all dining areas, including cleanliness and presentation.
* Have full knowledge of Clients' Safeguarding, Health & Safety, Fire, and Accident reporting procedures.
* Conduct effective induction, review, and development plans for staff and maintain appropriate records.
* Support rehabilitation activity as required by the centre for open days and delivery requirements.
* Undertake any reasonable duties relating to the effective operation and development of commercial areas as directed by the Operations Manager.
* Proven experience of delivering excellent food standards.
* Be a hands-on Assistant Manager leading the team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* High level of communication skills, including reading, writing, oral, and listening.
* Customer and personal service skills with a proven track record of customer service achievements.
* Ability to work as part of a team.
* Analytical/critical thinking and the ability to gather and organize information logically.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Must have the flexibility to work to the needs of the business.
Benefits:
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc).
* Free meals on duty.
* Volunteers leave - up to one day per year.
* Enhanced maternity, paternity, and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well-established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Excellent career progression within a leading independent contract caterer.
About us:
Thomas Franks is a founder-led, fresh food catering business focused on excellence and service delivered with individuality, passion, and style. Our clients and our people are paramount to our daily success.
Disclaimer:
All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. For any post in a school, please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974, and any criminal conviction, caution, or bind-over must be declared.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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