Working across four functional areas, you will have the following roles and responsibilities within your Shack.
The Job
* Undertake compulsory training and refreshers as required.
* Work with fellow Loafers and other teams around Loaf as one team - bring a positive energy to work.
* Train Shack Assistants in all areas of their role.
* Support the Shack Manager with recruitment and onboarding.
* Offer day-to-day guidance, coaching, and support to the team including holding 1:1s.
* Understand and adhere to the Loaf SHACKS sales policies - deliver a customer experience that is warm, friendly, knowledgeable, and professional.
* Maintain up-to-date product knowledge. Attend regular training sessions and proactively keep your product knowledge current, e.g., by reviewing the Loaf website.
* Give our customers the confidence to make informed decisions with your honesty and amazing product knowledge.
* Listen to customer feedback, make suggestions for improvements, and escalate to the Shack Manager where necessary.
* Be responsible for delivering an amazing customer experience, working together with the rest of the Shack team.
* Maintain awareness of daily and weekly sales targets and how your Shack is performing against these. Make suggestions for improving sales.
* Review sales reports and weekly/monthly trade feedback. Compare product sales to last week, last year, and other Shacks.
* Understand customer order processes and ensure orders are placed within guidelines, ensuring every detail is correct.
* Keep up to date with best-selling products.
* Review feedback from other Loafers and suggest actions to improve Shack layout and optimize performance.
* Understand and adhere to Shack standards training, ensuring all displays are in line with VM guidelines.
* Manage processing and sorting of deliveries.
* Manage and take accountability for stock takes.
* Proactively check room sets, adjusting as necessary.
* Understand and adhere to all H&S requirements.
* Deputise for the Shack Manager.
* Act as a keyholder for the Shack, including training in First Aid and Fire Marshalling.
* Understand and adhere to all H&S compliance, management, and reporting.
* Regularly conduct floor walks and check in with the team on tasks for the day.
* Represent the Shack at offsite events, e.g., product launch training.
* Provide cover to other Shacks as necessary.
What we're looking for
* Previous experience within a customer service role, ideally within furniture, homewares, or fashion - where you've had the chance to offer customers advice and an honest opinion.
* Experience in team management would be an advantage.
* Good numeracy skills.
* First-class communication and listening skills.
* The ability to work independently and show initiative.
* Excellent attention to detail.
What we offer
* 33 days holiday (inclusive of Bank Holidays), increasing by 1 day for every year of service up to a maximum of 36.
* Staff and friends and family discount.
* Healthcare cash plan.
* EAP programme.
* Other discounts for shopping.
* Cycle to Work scheme.
* Death in Service - 4x annual salary.
* Half-day Xmas shopping day plus a voucher.
* Refer a Loafer.
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.
At Loaf, we're working hard to be inclusive. No matter what identity or background, we want everyone to feel welcome, in a place where we can all be ourselves.
We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you.
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