Restaurant Manager - London Restaurant Manager 40,000- 42,000 per annum London Craft, Creativity and Community – we are Company of Cooks These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Manager based at Kensington Palace - The Orangery. Location: Kensington Palace Salary: £40,000-42,000 per annum Shift Pattern: 5 over 7, 40 hours per week Key responsibilities Ensure smooth and efficient running of all front-of-house and back-of-house activities Managing a team of between 15-20 staff members Monitor staff performance and ensure they are aligned with the restaurant’s operational standards Conduct regular training sessions to improve staff skills and knowledge Identify areas for staff improvement and provide ongoing development opportunities Address and resolve customer complaints promptly and professionally Ensure customer satisfaction by offering solutions that align with the restaurant's policies Prepare and manage staff schedules to ensure adequate staffing levels for each shift Make adjustments to rotas based on business needs and staff availability Oversee the delivery of high-quality service that meets customer expectations Previous experience working within a high-end restaurant is preferred What's in it for you? Working with Company of Cooks has its perks People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Private medical eligibility Eye care A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020. A Honest Approach, A Passionate Team, Quietly Confident