Do you enjoy being the face of retail? Do you love providing exceptional customer service? Assisting the Retail Manager in the running of the retail operation, we are looking for candidates who have enthusiasm for high quality customer service in a mixed retail environment; but with particular interest and experience in plastic-free retailing. If the following appeals, we’d love to hear from you. You enjoy supporting and servicing customers. You want to provide the highest standards of customer service. You love being part of a dedicated but fun team who always strive to provide an exceptional experience for all our customers. You have a natural and caring ability and be keen to support people with learning or other disabilities and enable them to participate in work and society. Location & Travel Community-based This role will be based at our Taurus Crafts in Lydney. Duties & Responsibilities Main responsibilities : To be committed to customer service and the highest standards of service and presentation Adhering to policies and procedures for the running of a profitable retail department. To assist with the standard of presentation of the premises and equipment. To ensure correct procedures are followed in the handling of cash, cheque and electronic payment transactions. Maintain a fresh and attractive appearance of the retail area under the guidelines set by the Manager. To undertake any other duties that may be required for the effective operation of the retail department. With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus. Person Specification Knowledge & Experience Essential You’re likely to have experience of working within a retail environment, but any customer service experience will be considered. Money handling experience is essential. You’ll be used to dealing with members of the public and visitors and always strive to provide an exceptional customer experience. You’ll need to be physically fit. Some of the work will require lifting and moving of stock or equipment. You’ll have good numeracy and literacy skills. You’ll be flexible; able to work additional shifts when major events or function are planned. As a craft centre, we attract families and visitors from all over the county plus holidaymakers to the Forest of Dean. It can get very busy but is a bustling, vibrant community. But above all, you’ll enjoy having fun in a busy environment. Desirable Some administration experience and basic computer skills. Experience of adults with learning disabilities. Working knowledge of risk assessments, safeguarding, first line supervision, health and safety, and equalities and human rights essential. Personal Attributes A sense of humour and positive attitude really helps: we don’t expect our colleagues to be stand-up comedians but we do enjoy having fun. A “can do” attitude and willingness to ensure all our customers and visitors receive a great experience. Great communication and customer service skills. Education Good level of standard education. GCSE Maths and English at Grade 4 (C) or above. Camphill Village Trust is an equal opportunity employer. Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check. We reserve the right to close this advert early if we receive a sufficient number of applications. The charity Established in 1954, Camphill Village Trust is a charity that supports adults with learning disabilities, autism and mental health challenges. In our 70th year we honour our past, provide for the present and will lead the future. Our focus on humanity and nature was inspired by our past and remains as key to the Trust’s ethos today. This is reflected in our focus on social and green care integration, valuing everyone’s contribution, enabling personal pathways to development, celebrating the changing seasons, and respecting the rhythm of natural life. We operate in both rural and urban communities, building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues to play to our strengths. The benefits Below is just a taste of what we offer: Life cover for all employees so families will receive payment if a colleague dies at work (subject to cover terms and conditions). Employees who introduce a friend to work with us receive £150 through payroll (Terms & Conditions apply.) Employee assistance programme with 24/7 helpline for advice and support. Also available to your immediate family We contribute to a pension scheme along with your personal contributions Annual leave entitlement 25 days per year PLUS statutory bank and national holidays Free parking at most communities The gallery Previous Next What we offer Documents