Receptionists (Patient Services Coordinators)
We are looking for Patient Service Coordinators to join our friendly reception team.
Experience of working in a healthcare setting would be preferred but full training will be given.
Skills Required
* Excellent communication and interpersonal skills
* Ability to remain calm under pressure
* A clear and polite telephone manner
* Respectful of patient confidentiality
* Ability to work well as part of a team
Main Duties of the Job
In this essential front-line role at the practice, our Patient Service Coordinators help patients to access the most appropriate services, book appointments, and liaise with patients, Doctors, and practice colleagues.
Job Responsibilities
* Assisting and directing patients
* Making appointments via telephone and face to face
* Dealing with queries and requests for information from patients and clinicians
* Advising patients of practice procedures
* Demonstrate and provide information and direction on services available to patients
* Create a positive image of the practice
* Welcome and appropriately advise patients of the services within the practice
* Identify and understand patient needs and requirements, through appropriate questioning, in order to signpost them to the appropriate person, in the appropriate place, and in an appropriate time frame
* Willingness to contribute to improving systems and procedures
Person Specification
Qualifications
* Good standard of education
Experience
* Experience of working with the general public
* Experience of working effectively within a team
* Experience of working in a healthcare setting
Skills & Abilities
* Understand the importance and adhere to strict confidentiality
* Ability to remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.44 an hour (increasing to £12.21 per hour from April 25)
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